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Order Status
How do I attach pictures/graphics to my order?
  Email them to [email protected]
Proof Approval
 
A proof of all orders will be sent to you prior to printing. You will receive a pdf via your email or you may request that a printed copy be sent to you. You must approve the proof before your order will be printed.
 
Approval must be received either in writing or via e-mail or fax. No verbal approval will be accepted. While every precaution is taken to ensure correctness, it cannot be guaranteed. If you have received material or have had material mailed out that contains an error, we can not accept a return once a proof has been approved, whether the error was yours or that of Creative Services.
What if I don't know the Quantity?
 
Click the "My Account / Order Status" For updates in Quantity.
 
If Creative Services is generating your mailing list, your order will be updated with the total quantity once the list has been prepared. You may also specify a Maximum Quantity and Creative Services will only pull addresses up to the desired quantity. If you do not know the quantity at the time of order please just put "1" for the Quantity.
What is the turn around time for my order?
 

You will receive a proof of your order within 2 business days (M-F, 9am-5pm) upon the receipt of all information required for your order. Your order will then be printed and mailed within 2 business days after you give final approval of the proof.

Postcards and mailings to be delivered to the Post Office.
Postcards and mailings will be delivered to the Post Office within 3 business days after you give final approval of the work order.

Custom Work Orders.
Custom orders will receive a proof within 4 business days (M-F, 9am-5pm) upon the receipt of all information required for your order. Your order will then be printed within 2 business days after you give final approval of the proof.

Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your order status.
How do I change quantities or cancel an item in my order?
 
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order.
 
*Please note that once an order has begun printing or has been shipped, the order can no longer be canceled.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "delivered", please contact customer service for assistance.
I'm not sure if my mail was delivered.
 
If for any reason you think your mail has not been delivered - take these steps......
  • First. Click the "My Account / Order Status" link at the top right hand side of our site to confirm your order has been shipped out. 
  • Give the mail at least ten business days from time of mail out before further steps are taken (give a little more time at Holiday Seasons.)
  • Confirm with the mailing administrator that the card went to the correct list.
  • Call the post office closest to the point of delivery to confirm the mailing with the delivering mail person.
  • If this is a repeating problem, file a complaint with the post office closest to the point of delivery.
  • We always recommend that you add your home address to all of your mailing lists.
I received some of my mail back as "Undeliverable" - do I get a credit?
  Creative Services downloads mailing lists from tax records and uses the latest mailing software to validate all mailing addresses. However, we are not responsible for the accuracy of the records. If you would like to review the mailing lists before your marketing materials are mailed please let your designer know at time of order. If you receive any of your cards back with "undelivarable addresses" we cannot give credits for the returned mail.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.